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Community Impact

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Delta’s loyalty program changes have Black Twitter in uproar, causing uproarious reactions

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Delta Airlines recently made significant changes to its lounge-access rules and loyalty program, sparking humorous and critical reactions on Black Twitter. The changes include limiting lounge access for certain American Express Platinum cardholders and basing loyalty points on dollars spent with the airline instead of miles flown. Some Twitter users believe that Delta’s decision is influenced by race and class, as more Black people were accessing the lounges and obtaining elite status. Additionally, Delta has made it harder to gain elite status in its program by increasing MQD requirements. These changes have led to dissatisfaction among loyal Delta customers.

Source: theGrio [ Read More ]

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